Service
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Pre-sales service:
Consult
HSPR provide professional spring customization suggestions according to customers’ specific needs and application. We will provide help when customers choose materials, or customers obviously choose wrong materials.
Custom design
According to the special needs of customers, HSPR can provide personalized spring customization services, including design, material selection, process optimization, etc., to ensure that products fully meet customer requirements.
sample
When customers need sample, HSPR will provide spring samples, and assist customers to perform performance tests, such as spring force value, fatigue life, etc., to ensure that product performance meets customer requirements.
Medium-sales service
Order
Once the customer places an order, HSPR will confirm the order information, including product specifications, quantity, delivery time, etc., and continue to follow up the production progress of the order to ensure that the order is completed on time and in quality and quantity.
Quality control
HSPR will produce in strict accordance with the requirements and standards of customers, and implement strict quality control measures to ensure the quality of spring products is stable and reliable. This includes the monitoring of the production process and the testing of the finished product. We can provide Non-Destructive Testing after the spring shot blasting.
delivery
HSPR will coordinate the logistics company to ensure that the spring products are transported safely and on time to the customer’s designated location. At the same time, HSPR will also provide logistics tracking services, so that customers can know the transportation status of the order at any time.
After-sales service
Quality assurance
HSPR will provide quality assurance services, such as the product in normal use of quality problems, customers can ask for a return. HSPR will actively deal with customers’ return requests to ensure that the rights and interests of customers are protected.
Follow-up
HSPR will regularly follow-up customers to understand the use of the product, which helps to discover and solve problems in time.
service team
HSPR has a professional service team, able to provide customers with comprehensive technical support. Whether it is the design, manufacture or application of springs, we can provide professional advice and solutions.
